Autodesk Inventor Customer Error Report
Yes, I tried to crash my Autodesk Inventor 2009 to get these images, unfortunately I had to re-register my Autodesk Inventor 2009 again to continue developing my articles.Most painful time to write this article on Customer Error Report for “CAD Professor” readers.,
“Imagine, when you are doing a project at crunching situation and Software crashes, then read this article carefully”
The procedure shown below is same for all autodesk products.,
I have been using Autodesk software products from the last 9 years and today they are known for their high quality. But even the best software some times contains software defects that may occasionally cause your system to close unexpectedly. When a software error occurs, Autodesk’s Customer Error Reporting (CER) makes it easy for you to send the details of the software error to Autodesk for analysis.
How CER Works ?
The “Customer Error Report” dialog box appears whenever the Autodesk product you are using closes unexpectedly. During this process, if you choose to send the error report to Autodesk, the CER dialogue box appears asking you to enter the details of the problem you encountered and e mail ID. The CER records the portion of the tool you were using and prepares an report and sends it to Autodesk for further analysis.
Note: The Customer Error Report is sent to Autodesk using an Secured Internet Connection making it safe from people knowing your serial number of the product you are using.
Now when Autodesk receives the error report, automated systems sort the reports so that Autodesk developers can review them. Its time for the Autodesk Developers to fix and analyze the problem and also identify how many customers are affected by the same problem.
After the software errors, being fixed by the developers, its included in an future maintenance or provided in the service packs. Care is also taken by Autodesk to notify the affected users by E Mail about the problems and solutions available to them from the error report database.
Why does Autodesk ask for my email address?
Your e-mail address is used by Autodesk to notify you if your error is addressed in a maintenance update. For software errors that require further information, software developers may need to collect additional information from you about your system. Including your e-mail address in the customer error report gives Autodesk a way to directly contact you to ask additional questions
What Information Is Collected ?
Some customers feel that their design data too will be collected during the CER process, this is not true.
Customer Error Report feature collects and sends the following information as part of the error reporting process:
- Operating system name and version
- Autodesk product name, version, and serial number
- Graphics configuration driver name and version
- List of applications loaded when an error occurs
- List of recent Autodesk commands
- Portion of Autodesk program in memory when an error occurs
In addition to the above information, you may choose to include the following optional information:
- E-mail address: if provided by the customer in the Customer Error Report dialog box
- Step-by-step description of the error: if provided by the customer in the Customer Error Report dialog box
- Computer name: if enabled with the Deployment wizard or the CAD Manager Control utility
How data is Transmitted & Stored
This is one of the most important step in todays Internet Era, when you send a customer error report to Autodesk, it is sent in an encrypted form over the internet. When Autodesk receives the information, security technologies and procedures protect your personal information from unauthorized access, use, or disclosure.
Although its easy to write an article about any topic, but its very to easy explain them with illustartions & images.
Stage – I
I tried to crash Autodesk Inventor 2009 and this window immediately poped up
You can write your Error report in a fashion shown below
Stage – II
Stage – III
Message from Autodesk sent to my E mail ID – sunithbabu@CADProfessor.in
Keep reading CADProfessor, your friendly Professor on Autodesk Inventor . . .